Frequently Asked Questions

What time is check-in and check-out at the hotel?

Check In 3:00 pm
What is the hotel's policy regarding early arrivals and late departures?

Early check in: Subject to availability after 7:00 am. 50% of the rack rate will be charged, granting the room.
What is the minimum age to check in at the hotel?

18 years old
Where is the hotel located?

The hotel is located 4 minutes walk from the center of San Andrés Islands.
Do you offer free parking?

No. Parking is allowed on the street.
What is the nearest airport?

Gustavo Rojas Pinilla International Airport.
Do you offer private transportation service?

No.
Do you offer a day pass?

No.
How can I book my birthday at the hotel or other types of events at the restaurant?

Through the reservation office.
Reservation center:

57(601)5875266
What are the hotel's plans?

Accommodation.
Can I book multiple rooms?

Yes, through our website or Call Center.
Can I bring food and drinks?

The entry and consumption of food and drinks is permitted in the rooms.
What payment methods are offered on the website and at the hotel?

Cash, credit and debit cards, all payment methods.
What is the hotel's cancellation policy?

Cancellations and modifications: guaranteed reservations that are not
What is the smoking policy at the hotel?

Anti-Tobacco Law Policy: In our establishment we do not supply tobacco
Does the hotel allow pets?

Pets are not allowed.
What type of currency is accepted at the hotel?

Colombian pesos and US dollars at the rate established by the hotel.
What is the weather like at the destination?

The climate is warm, the average temperature ranges from 26º to 30º.
Should I bring an electrical adapter?

The voltage of San Andres Islands is 110 Volts
How does public transport work?

Buses de 6:00 am a 11:00 pm
Is the city water drinkable?

It is not suitable for human consumption. Bottled water should be consumed.